Dell, Ethics, and Customer Service (again)
In a world of bad customer service, how bad does your service have to be in order to get the government to sue you over it? One word: “Dell.” Here’s the story from ABC News:
Dell Hell: Computer Giant Faces Consumer Lawsuit (Consumers Allege They Didn’t Get the Tech Support They Paid For)
Dell is the No. 2 computer seller in the United States, but now some say the technology giant is ripping off its customers.
New York state Attorney General Andrew Cuomo has filed a lawsuit against Dell, accusing the company of deceptive, fraudulent and illegal business practices.
…
Part of the suit claims that though Dell gave the impression of an “award-winning service” available to consumers “24 hours a day, seven days a week,” consumers faced “nightmarish obstacles” to get help and technical service for their computers.
I’ve blogged about Dell customer service before, and about why this IS a business ethics issue:
Business Ethics & Dell Customer Service
The Business Ethics Blog 
[…] Dell (#9 on the un-ordered list) appeared here several times in 2006 and 2007, in blog entries about the ethics of poor customer service. […]